Privacy Policy

Effective Date: 9/20/25

At CHEER CALL, your privacy and trust are our highest priorities. We are committed to protecting the personal information you provide when using our services, including Free Friendship Calls, Companion Plus, Companion Premium, and future Home Visit services.

We may collect personal information such as your name, phone number, email address, and, if applicable, your address for in-person visits. Additionally, we may collect information about your call preferences, schedules, and any details you voluntarily share during calls or visits. This information is used solely to provide and coordinate the services you subscribe to, match you with an appropriate caller or companion, communicate updates or schedule changes, and improve the quality and safety of our services.

Your personal information is treated with the utmost confidentiality. All callers and staff are trained to respect your privacy and never share your information with anyone outside of our organization. Any notes or records related to your calls or visits are securely stored and accessible only by authorized personnel. We do not sell, trade, or share your information with third parties for marketing purposes. Information may only be shared when necessary with authorized staff or volunteers, or if required by law to prevent harm.

We take data security seriously. Personal information is stored using secure systems, with access limited to staff who need it to perform their duties. We continuously review and improve our security practices to safeguard your data. You have the right to request access to the information we hold about you, ask for corrections or updates, and request that your information be deleted, though please note that deletion may end your subscription.

We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website or directly to you if they affect your personal information. If you have any questions or concerns about your privacy, please contact us at toubee.thao@cheercall.com.